Introduction
At Sky Bank Sierra Leone, your privacy and the security of your personal data are of utmost importance to us. This Privacy Policy outlines how we handle, protect, and use the information provided by you through our mobile banking application.
Our mobile app is designed to offer you secure and convenient access to your banking services while maintaining the highest level of confidentiality. We are committed to ensuring that your personal information is protected in accordance with applicable data protection laws and banking regulations.
By using the Sky Bank mobile app, you trust us with your information, and we want you to understand what data we collect (and what we don’t), how we use it, and the steps we take to keep it safe. This policy is a reflection of our ongoing commitment to transparency, trust, and your digital security.
Use of Passwords
Sky Bank Sierra Leone is committed to ensuring the highest standards of security and data protection for users of its mobile banking application. As part of this commitment, we enforce the following policies regarding password use:
1. Confidentiality of Passwords
Customers are responsible for maintaining the confidentiality of their login credentials, including passwords and PINs. Your password is considered sensitive and confidential. It must not be shared with anyone, including Sky Bank staff.
2. Password Strength
To enhance security, users must create passwords that meet the following requirements:
At least 8 characters in length
Include a combination of uppercase and lowercase letters
Include at least one number and one special character (e.g., !, @, #, $)
3. Password Expiry and Reuse
For added protection:
It is advice that your passwords is updated every 30 or 50 days
Reuse of the same password is advice for user to refrain from that.
4. Unauthorized Use
Customers must never attempt to access another customer’s account or impersonate any individual using login credentials that are not their own.
Any suspicion of unauthorized access or compromise of login information must be reported immediately via the phone number +232-074-087-026 to contact our customer service support.
5. Protection in Public Areas
When accessing the Sky Bank mobile app in public or shared environments, users must take adequate precautions to shield their credentials and personal data from onlookers or unauthorized parties.
6. Account Lock and Auto-Logout
To safeguard customer data:
Accounts may be temporarily locked after multiple failed login attempts
Inactivity will automatically trigger a logout after a secure time interval
Your Privacy, Our Priority
Sky Bank Sierra Leone is fully committed to safeguarding your privacy and protecting your personal data. Our mobile banking application adheres to the highest standards of confidentiality and security.
📌 What We Collect
We do not collect any personal activity or behavioral data from your use of the app.
The only information accessible through the app is the data you provided when you opened your bank account, including:
Full Name
Contact Information
Identification Documents
Account Number & Type
Any other details required for Know Your Customer (KYC) compliance
This information is securely stored and used solely to provide you with banking services.
❌ What We Do Not Collect or Share
No tracking of app usage, device behavior, or browsing activity
No access to your phone’s location, camera, or microphone without your explicit permission
No sharing of your data with third parties for marketing or advertising purposes
🔐 How We Protect Your Data
All connections are protected with end-to-end encryption
User credentials are securely stored and never visible to anyone, including our staff
App sessions automatically time out after inactivity to protect your data
Strong password or transaction PIN policies are enforced
👤 Your Control
You are always in control of your data. If you uninstall the app or logout from the app, no user data remains on your device. We retain only the information necessary to operate your bank account and meet legal and regulatory obligations.